Refund policy

 

Shipping Policy

Welcome to ZenvoraWell. We are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 5–12 business days

  • International Orders: 7–21 business days

Shipping times may vary depending on your location, customs processing, weather conditions, and carrier delays.

Shipping Costs

We offer free standard shipping on all orders unless otherwise stated at checkout.

Any expedited shipping options and costs will be displayed during checkout.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at zenvorawell@gmail.com.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

We will review the issue and provide a replacement or refund when applicable.

Refund & Return Policy

At ZenvoraWell, customer satisfaction is important to us.

Return Window

We accept returns within 30 days of delivery.

To qualify for a return:

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, certain wellness or personal-use items may not be eligible for return if opened or used.

Sale items and gift cards are non-refundable.

Damaged, Incorrect, or Missing Orders

If you receive:

  • A damaged item

  • The wrong product

  • A missing item

Please contact us within 7 days of delivery at zenvorawell@gmail.com with photos and your order number.

We will offer a replacement, store credit, or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds are issued to the original payment method within 5–10 business days depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was sent

  • The order was defective

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After processing or shipment has begun, orders can no longer be canceled.

Contact Us

If you have questions about shipping, returns, or refunds, please contact us:

Email: zenvorawell@gmail.com
Website: https://zenvorawell.com/