Shipping policy
Shipping Policy
At ZenvoraWell, we are committed to delivering your order quickly and safely.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
During high-volume periods, processing times may be slightly delayed.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- International Orders: 7–21 business days
Please note that shipping times are estimates and may vary due to customs, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
We offer free standard shipping on all orders unless otherwise stated at checkout.
Any expedited shipping options and pricing will be displayed during checkout.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to become available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us at zenvorawell@gmail.com.
We will work with the carrier to help resolve the issue as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will review the issue and provide a replacement or refund when applicable.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: zenvorawell@gmail.com
Website: https://zenvorawell.com/